Frequently Asked Questions

CanScan is an AI-powered skin mole analysis tool designed to help Canadians identify potentially concerning moles. Our advanced AI analyzes your mole photos using the dermatological ABCDE criteria and provides a comprehensive risk assessment report.

No, CanScan is not a substitute for professional medical advice, diagnosis, or treatment. Our AI analysis is designed to be a preliminary screening tool to help you decide whether to seek professional medical evaluation. Always consult a qualified dermatologist for any health concerns.

Our AI has been trained on thousands of dermatological images and uses the same ABCDE criteria that dermatologists use. While our AI provides highly reliable preliminary assessments, it should be used as a screening tool only. The accuracy depends on the quality of the uploaded image.

Yes! Your first scan is completely free with no credit card required. Simply upload your mole photo and receive your comprehensive AI analysis report. This allows you to experience the full quality of our service before purchasing additional scans.

After your free scan, professional scans are available at a low cost. We regularly offer promotional pricing and discounts. Check the homepage for current pricing and any active sales.

We accept secure payments through PayPal, which supports credit cards, debit cards, and PayPal balance. Your payment information is never stored on our servers – all transactions are processed securely through PayPal.

For the best results:
• Use a well-lit environment (natural daylight is best)
• Take a close-up photo filling the frame with the mole
• Ensure the image is sharp and in focus
• Avoid shadows, flash reflections, or blurry photos
• Upload in PNG or JPEG format (max 10MB)

Our AI typically completes the analysis within 30-60 seconds. You'll see a real-time progress indicator while the AI examines your image using multiple dermatological criteria.

Yes! After the analysis is complete, you'll see your results immediately on screen, and a comprehensive PDF report will be sent to the email address you provide. This allows you to share the results with your doctor if needed.

Yes, we take your privacy seriously. All uploads are encrypted, and your personal information is never sold to third parties. Uploaded images may be used anonymously to improve our AI models, but they are never linked to your personal identity. Read our full Privacy Policy for more details.

Yes, you can request deletion of your personal data at any time by contacting us at support@canscan.ca. We will process your request in accordance with applicable privacy laws.